Emily L. – Account Manager

Emily | ROC Cleaning

How long have you worked for ROC Cleaning?

Since April 2021

What in your work history prepared you for the role of account manager?

Communication, teamwork, relationship building and multitasking are all things that are vital in this role.

What is the role of a ROC Cleaning account manager?

The account manager holds everything and everyone together. We are on the front lines with our clients whenever and wherever they need us. We take the load of managing the cleaning of their building and all the challenges that come with it off their shoulders. In the meantime, we communicate and strategize with the cleaning team supervisors so we can turn out the best product. Our goal is to get the buildings in tip top shape and stay that way.

What is the most enjoyable part of your job?

Hands down interacting with my clients.

Why should prospective clients choose ROC Cleaning over other cleaning companies?

We take the stress out of the process. We know that managing a building takes a lot of time and effort. Not only do we clean your building, but we manage the cleaning process of your building. We are regularly checking the building making sure we stay on scope and communicating with our staff if it’s not to make sure it is rectified. We help identify any other areas that may need attention. We want to be your one stop shop for cleaning and building upkeep