FREQUENTLY ASKED QUESTIONS
At ROC Cleaning, we know the most important person is the one doing the cleaning. By ensuring that the cleaning teams have sufficient time, tools, training, and motivation, we ensure that they have the resources necessary to be at your building long-term. For this reason, we are not the cheapest cleaning company, but we do provide the most value for your cleaning dollar.
ROC Cleaning has no sales team. Instead, we invest in account retention (Account Managers). They are a dedicated team that will visit your building as often as necessary to ensure 100% contract scope.
ROC Cleaning Account Managers are available 24/7. You will not get a recording when you call. We will acknowledge the problem and take corrective action to solve it the right way. We will then go back and work with our team to identify the reason for the problem and take the steps needed to ensure it is solved long term.
NO! ROC Cleaning believes so strongly that we are the “the last cleaning company you will ever hire” that we offer month to month contracts. We will deliver on that promise, or you can find someone else – no long-term contract required!
ROC Cleaning Account Managers will get you off your cleaning roller coaster. We visit your building regularly, and we manage all the cleaning details, freeing you up to do what you should be doing: growing your business, not being a cleaning manager.
Yes, ROC Cleaning is a full-service janitorial company. We do all hard floor care, including stripping and waxing, steam cleaning and extraction of carpets, as well as windows, restroom deep cleaning, mid- and post-construction site cleanup. We can also provide you with all your restroom products like toilet paper, towels, soap, and can liners.
We proudly service the entire Twin Cities Metro Area.
We provide contract cleaning services to buildings as large as 1,000,000 square feet and as small as 550 square feet.
Yes! We have clients with as many as 19 different locations.
ROC Cleaning will provide services from one day per week to as many as seven days per week. Whatever meets your individual needs, we will do!
No! ROC provides free, no obligation estimates.
Security is ROC’s #1 priority. We ensure your building is safe and secure at all times while we are on the premises. We will contact you immediately if we notice something out of the ordinary, and we will call the police if necessary.
ROC provides all necessary chemicals and equipment to complete the contracted scope of work. We can also manage your restroom supplies, including inventory and ordering.
NO! ROC Cleaning is proudly local and independent. We were founded in 1998 by Art Harris and Pete Mogren. Pete runs the company hands on, and take great pride in our business, its people, our clients, and our community involvement.